Need help after an accident?
Have your location, vehicle type and destination ready when you call.
Safety first: If anyone is injured, in immediate danger or blocking traffic, call 000 for emergency services first.
If your vehicle has been in an accident, we can help move it carefully to a safe place. If anyone is hurt, in danger or blocking traffic, call 000 first.
When you might need it
- The vehicle can't be safely driven after a collision
- Damage to wheels, steering or suspension
- Locked wheels or broken components
- The vehicle needs to be moved off the road for safety
A few things to tell us
- Whether anyone is hurt or traffic is blocked (call 000 first if so)
- Your exact location
- Vehicle type and the damage you can see
- Whether it can roll, steer or brake
- Where the vehicle needs to go
Access considerations
Tell us if the vehicle is on a busy road, in a ditch, on a slope or in a tight spot so the right equipment and approach are used.
What happens next
Once the scene is safe, we'll ask what's happened and where the vehicle needs to go. We'll confirm what's possible and the next steps.
Other towing help
Frequently asked questions
Need a tow?
Call with your location and vehicle details. Not sure what help you need? Explain what's happened and we'll take it from there.