Has your vehicle broken down?
Have your location, vehicle type and destination ready when you call.
Safety first: If anyone is injured, in immediate danger or blocking traffic, call 000 for emergency services first.
If your vehicle has broken down, give us a call. Tell us where you are and what's happened, and we'll help get it to a mechanic, your home or somewhere safe.
When you might need it
- Engine failure or overheating
- Transmission or electrical problems
- The vehicle cut out on the road
- A breakdown at home, work or in a car park
A few things to tell us
- Your exact location — street, intersection or landmark
- What's happened and whether anyone is hurt
- Vehicle type and whether it can roll, steer and brake
- Where the vehicle needs to go
- Any access issues such as height limits or a narrow driveway
Access considerations
Let us know if the vehicle is in an underground car park, on a slope, in mud or behind other vehicles so the right truck is sent.
What happens next
Tell us what's happened and where the vehicle needs to go. We'll confirm what's possible and the next steps based on the vehicle, where you are and how busy things are.
Other towing help
Need a tow?
Call with your location and vehicle details. Not sure what help you need? Explain what's happened and we'll take it from there.